Crowne Plaza London Kings Cross, an IHG Hotel

Very clean, good sized (for London) room. Very nice bathroom and shower. Fresh towels everyday - absolutely outstanding breakfast. Quite busy in breakfast area - not at all unmanageable though with plenty of space for my family even at peak times. I am surprised by previous reviews that suggest the staff are unhelpful - this was not the case during our stay. The staff were outstanding - nothing was too much trouble and they stored our luggage on the last day free of charge. Very easy and polite check in - few mins wait on each occasion for a taxi. The staff have a button they press on reception to summon taxi's which provides the reg of the ordered cab - and they are happy for you to press it yourself if they are busy. Very pleasant experience all round and would definitely recommend. 10 out of 10 for the staff though!!!!!

I had read some reviews before my trip and was a little nervous about things such as breakfast but I can say the hotel exceeded my expectation and was wonderful. The staff were very friendly and breakfast was excellent. I was like to highlight the excellent service from a gentleman who is new to the hotel (I believe he is in his second week). He is a very tall man with little hair and was an absolutely pleasure to speak to. He advised me on where to eat around the hotel and was extremely friendly- a real credit to the hotel. Also, the breakfast staff are wonderful. All very smiley, say hello when you enter and make you feel like nothing is too much trouble. I would love if they would be recognised for this.

Room is spacious, neat and clean. Housekeeping services is good. Breakfast provides a wide spread of food items, which are of good quality and fresh. The only drawback for us is we need to walk 11-13 mins to King's Cross station or Russell Square underground. Fortunately there is Bus 63 which we can take. There are many good eateries, including western, Vietnam, Chinese etc around the hotel as well.

I booked this for one of my executive team, who flew from abroad for a business trip. I needed hotel accommodation near our offices and partnering company This was perfect, in a part residential area but near to main tubes and train stations in Holborn, city, west end of London. The reservation/reception team were exceptionally helpful from beginning to end - especially Bargo. She demonstrated excellent customer service from pre check in till the end.

The room was big and comfy, and the shower room was actually really luxurious - I want that decor in my bathroom. Rainfall shower - always good. The bed was really nice. The staff were helpful. The breakfast selection was excellent.